Returns and exchanges

You have the right to return your item. The right of withdrawal cannot be used by retailers in a business-to-business transaction. Within 14 days after you received it, you have to make us aware of the claim. Then you have 14 days to make the return, if you were to cancel/regret your trade. You must pay for return shipping regardless of how many products you have purchased. By partial return of an order there will be no freight costs refunded, unless the goods, against our expectation, should be flawed or missing.

If the goods unexpectedly should be affected by errors and / or omissions, you obviously do not pay for return shipping.

The right of withdrawal does not mean that you have an absolute right to get the full amount for the item return. If the product has been handled in such a way that it has no value, you will not be entitled to the purchase price return. To get the full purchase price return, the item must only be used to the same extent, as is accepted before purchase in a regular physical store. Before you send an item return, you must consider if an ordinary shop would accept the use of the product has been exposed to. You have the right to see an item and try out some features. On the other hand, the return amount could be reduced if the product has been used for a prolonged period or at all showing signs of wear.

Please follow this procedure when returning an order/product.

1. Fill out the RMA form. You can download it here

2. Pack your return in the original packaging and send it to

Royal Consul Europe A/S
Ringvejen 59
7900 Nykoebing Mors
Denmark

ATTENTION! When the goods are received and registered, you will be refunded the outstanding amount and a credit note will be available to you in the customer center, on the specific order.

We always record your computer's IP address upon purchase.

If you regret your purchase, simply return the package by following the above procedure.